Thank you for choosing The Dreamer's Books and Arts (referred to as "we," "us," or "our") for your online book purchases. This Shipping Policy outlines important information regarding the shipping and delivery of your Books, Audiobooks, eBooks and Arts (referred to as "Products") ordered from our website.

Order Processing Time

Processing Time

Upon receiving your order, we strive to process it as quickly as possible. Orders for hardcover books and arts are typically processed within 1-3 business days, excluding weekends and public holidays. For Audiobooks and eBooks, a download link will be provided immediately after payment confirmation.

Order Verification

To ensure the accuracy and security of your order, we may require additional verification or information. In such cases, we will reach out to you via the contact details provided during the checkout process. Kindly respond promptly to avoid any delays in processing your order.

Shipping Methods and Delivery

Local Delivery Partner (Hardcover Books and Arts)

For the shipment of hardcover books and arts within the Philippines, we have partnered with J&T Express as our local delivery partner. They are a reputable and reliable courier service known for their efficient and secure delivery. Delivery times within the Philippines may vary based on your location. Estimated delivery times will be provided at the time of purchase and are based on J&T Express's standard delivery schedules. Please note that these estimates are approximate and may be subject to unexpected delays caused by factors beyond our control.

Audiobooks and eBooks (Digital Download)

For Audiobooks and eBooks, no physical shipping is required. Upon payment confirmation, a download link will be provided to access your purchased digital content. You can enjoy these Products immediately on your preferred device.

Tracking Your Order

Shipment Tracking (Hardcover Books and Arts)

For most hardcover book and art orders, we provide tracking information so that you can monitor the progress of your shipment. Once your order has been shipped, you will receive an email or SMS with the tracking details. You can also log in to your account on our website to view the status of your order and track the shipment.

Address Accuracy and Re-Delivery

Address Accuracy

Please ensure that the shipping address provided during the checkout process is accurate and complete. We are not responsible for any delays or non-delivery resulting from incorrect or incomplete address information. If you notice any errors in your shipping address after placing the order, please contact us immediately for assistance.

Re-Delivery Attempts

In the event of a failed delivery attempt, J&T Express may make subsequent re-delivery attempts or leave a notification for you to arrange pick-up or re-schedule delivery. It is your responsibility to follow J&T Express's instructions and ensure successful delivery.

International Orders (Audiobooks and eBooks)

International Orders

Audiobooks and eBooks can be purchased from our website and accessed outside the Philippines. No physical shipping is required for these Products. A download link will be provided upon payment confirmation, allowing you to enjoy your digital content immediately.

Contact Us

If you have any questions or concerns regarding our shipping policy or the delivery of your order, please contact us through the contact information provided on our website.

By placing an order with The Dreamer's Books and Arts, you acknowledge that you have read and understood our Shipping Policy and agree to comply with the terms and conditions outlined herein.