Thank you for shopping at the Dreamer's Books and Arts website. We are committed to providing you with high-quality books and arts and ensuring your satisfaction. However, we understand that there may be situations where you need to return a product or request a refund. Please read our policy below to understand the procedures and guidelines for returns and refunds.

Returns

Eligibility for Returns

We accept returns within 30 days from the date of purchase. To be eligible for a return, the item must be in its original condition, unused, and undamaged. It must also be accompanied by the original receipt or proof of purchase.

Non-eligible Items

The following items are not eligible for return:

• Digital or downloadable products, including e-books or audiobooks.
• Items that have been personalized or customized specifically for you.
• Items that are marked as non-returnable or final sale.

Return Process

To initiate a return, please follow these steps:

• Contact our customer support team through returns@positivechangeenablers.com to inform us about the return and provide relevant details.
• Pack the item securely in its original packaging, including all accessories and accompanying materials.
• Ship the item back to us at your expense using a reliable shipping method with tracking information.
• Once we receive the returned item and verify its eligibility, we will process your refund.

Refunds

Upon approval of your return, we will initiate a refund to your original method of payment. Please note that it may take several business days for the refund to be processed and reflect on your account. The refund will be for the purchase price of the returned item, excluding any shipping or handling charges.

Damaged or Defective Items

Inspection upon Delivery

We carefully inspect each item before shipping to ensure it is in excellent condition. However, if you receive a damaged or defective item, please notify us within 48 hours of receiving the product. We will guide you through the return process and provide a suitable resolution.

Return Process

To return a damaged or defective item, please follow the return process as mentioned under Return Process. We will arrange for the item to be replaced or issue a refund, including any applicable shipping costs.

Order Cancellation

Canceling an Order

If you wish to cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request if the order has not yet been processed for shipping. If the order has already been shipped, you may follow the return process outlined in Returns section.

Canceling an Order

If you have any questions or concerns regarding our return and refund policy, please contact our customer support team through . We are here to assist you and ensure your shopping experience with us is enjoyable.

Note: This Return and Refund Policy is subject to change without prior notice. Please refer to the latest version available on our website for the most up-to-date information.